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PETZA CUSTOMERS

Loved by Pet Parents

Real experiences from pet parents who chose Petza.

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Trusted by happy pet parents

Why Petza?

Everything we choose is made with happy pets and their humans in mind.

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Made for Happy Pets

Thoughtfully selected products designed to keep pets happy, active and comfortable.

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Pet Parent Approved

We focus on products that make everyday life with your pet easier and more enjoyable.

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Free Shipping

Enjoy free shipping while shopping for your favorite pet essentials.

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Secure Checkout

Your checkout experience is designed to be simple and secure.

SHOP WITH EASE

How It Works

Getting your pet's new favorite products is simple.

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Choose Your Favorites

Find something your pet will love.

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Place Your Order

Add your favorites to cart and checkout securely.

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Enjoy Your Order

Get your pet's new favorite products delivered.

SHOP WITH CONFIDENCE

Safe & Secure Shopping

Your shopping experience matters to us.

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Secure Checkout

Your checkout is protected with secure payment technology.

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Secure Payments

Pay safely using the secure payment methods available at checkout.

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Order Tracking

Track your order from shipment to delivery.

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Easy Returns

Simple return options are available according to our return policy.

ABOUT PETZA™

We're Here for Happier Pets 🐾

At Petza™, we believe pets deserve products that make everyday life more fun, comfortable, and enjoyable.

We carefully choose practical, fun, and useful products for cats and dogs, helping pet parents find things their furry friends will love.

Because happy pets make happy homes. 🐾
🐾 PETZA SUPPORT

Frequently Asked Questions

Everything you need to know before placing your order.

How long does shipping take?

Orders are typically processed within 1–3 business days. After processing, delivery usually takes 5–12 business days. You’ll receive tracking information once your order ships.

Do you offer free shipping?

Yes! We offer FREE SHIPPING on all U.S. orders. No minimum purchase is required, and you will not be charged any shipping fees at checkout.

Can I track my order?

Yes. Once your order ships, we’ll send you tracking information when available so you can follow your package.

What payment methods do you accept?

We accept secure payment methods available through Shopify Payments at checkout, including major credit and debit cards and other supported payment options.

Can I return my order?

Yes. You have 30 days from the date your order is delivered to request a return. Please review our Return & Refund Policy for eligibility and the return process.

What if my item arrives damaged or incorrect?

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

How can I contact Petza?

Our support team is here to help. You can contact us at support@petza.shop.

FAQ

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All Nue Cup™ products are backed with a 1 year warranty, a 30 day money back guarantee and free shipping! We also offer a lifetime warranty for $5!

Nue Cup™ orders are fulfilled and then shipped to anywhere in the united states in an average 5-10 days.

Yes!

The Nue Cup™ features a timed release to avoid overuse. Paired with a single-press instant release incase the pressure is bothersome. Each Nue Cup™ also comes with a build-in heating unit that reaches temperatures as high as 122°F (50°C) without any flames!

Please also note that if you suffer from any health conditions or utilize medical devices, you may want to consult with your physician before undergoing any kind of therapy, cupping included.

The Nue Cup™ features many different intensity levels that you have full control over. We recommend starting gradual with suction and heat intensity and building it up to find the sweet spot you enjoy.

Cupping marks can last up to a week depending on the area the cup is used and the amount of toxins it brings up. Cupping on the back usually provides the deepest colored circles that last the longest. They usually last 2-3 days at most but some can last up to week. They are harmless and are a mark to show how much toxins were pulled up from the Myofascia.

The Nue Cup™ is very easy to clean with a disinfectand wipe or an alcohol based solution. If you are allowing someone else to use your device it is always smart to clean it before hand. And to clean it regularly between usages. But there are no major worries when it comes to sharing your device with others.

The Nue Cup™ is designed to give you ALL of the benefits of traditional cupping, with the ease of use and accessability that we all desire. No more setting up $100 cupping and massage appointments. The power of cupping is at the tip of your finger for only $49. Cupping is effective with helping knots, muscle aches and pains and speeding up recovery. It helps detox your body, lower inflamation, and improve blood flow.

help

Didn't find your answer?

Our customer service will be happy to help you.

PETZA SUPPORT

Petza Policies

Everything you need to know about your order, shipping and returns.

↩ Return & Refund Our return and refund policy View Policy →

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging, when applicable
  • Include all accessories and components
  • Not show signs of damage caused by misuse

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear.

Return Shipping

For change-of-mind returns, the customer may be responsible for return shipping costs.

If the item is damaged, defective, or incorrect due to our error, Petza will cover the applicable return shipping costs.

Contact Us

Email: support@petza.shop

🚚 Shipping Policy Delivery, processing and tracking View Policy →

Order Processing

Orders are typically processed within 1–3 business days.

Shipping Times

Typical delivery time is approximately 5–12 business days after processing.

Delivery times are estimated and may vary due to carrier delays, weather, customs, holidays, or other circumstances outside our control.

Shipping Costs

We offer FREE SHIPPING on all U.S. orders. No minimum purchase is required. You will not be charged any shipping fees at checkout.

Order Tracking

Once your order has shipped, tracking information will be provided when available.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your purchase. Contact us as soon as possible if you notice an error.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, contact us at support@petza.shop.

International Orders

Customers may be responsible for customs duties, taxes, or other fees imposed by the destination country.

🔒 Privacy Policy How we protect your information View Policy →

Information We Collect

We may collect your name, billing and shipping address, email address, phone number, order details, payment information, and information you provide to customer support.

How We Use Your Information

  • Process and fulfill orders
  • Provide shipping and tracking updates
  • Respond to customer service requests
  • Improve our website and services
  • Prevent fraud and protect our website
  • Send promotional communications where permitted

Payment Information

Payments are processed through third-party payment providers. Petza does not intentionally store complete payment card information on its own servers.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, and support marketing.

Data Security

We take reasonable measures to protect your personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

Contact Us

Email: support@petza.shop

📄 Terms of Service Terms for using Petza View Policy →

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

Products and Pricing

We make reasonable efforts to ensure that product descriptions, images, availability, and prices are accurate. We reserve the right to correct errors or update information when necessary.

Orders

We reserve the right to refuse or cancel an order in certain circumstances, including suspected fraud, incorrect pricing or product information, or inventory issues.

Payments

Payments are processed through third-party payment providers.

Shipping

Shipping times are estimates and may vary depending on destination, carrier, customs, weather, holidays, and other circumstances outside our control.

Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Intellectual Property

All Petza branding, logos, text, graphics, images, and other website content are owned by or licensed to Petza unless otherwise stated.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated date.

Contact Us

Email: support@petza.shop